At Proborz, we are committed to providing our customers with premium clothing and jewelry. If you are not entirely satisfied with your purchase, we’re here to assist you.
Eligibility for Returns
You may request a return under the following conditions:
- Timeframe: Return requests must be initiated within 7 days of receiving your order.
- Condition: Items must be unused, unworn, and in their original condition with all tags, certificates, and packaging intact.
- Packaging: The product should be in its original packaging, including the brand’s/manufacturer’s box, MRP tag intact and warranty card.
- Accessories: The product must be returned in its entirety with all accompanying accessories or free gifts present therein.
Non-Returnable Items
Certain items are not eligible for return:
- Customized, personalized, or made-to-order products unless they are defective or damaged.
- Products with missing labels or accessories.
- Products that have been used or installed by the customer.
- Any product not in its original form or packaging.
- Refurbished or pre-owned products.
- Products that are not damaged, defective, or different from what was originally ordered.
Return Procedure
To initiate a return:
- Contact Us: Email us at proborz11@gmail.com with your order number and reason for return.
- Provide Documentation: Include photos/videos of the product, shipment box, product package, and shipping label invoice.
- Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number and instructions for returning the item.
- Shipping: Securely pack the item and ship it to the address provided.
- Inspection: Once we receive the item, we will inspect it and notify you of the approval or rejection of your return.
Refund Policy
Once your return is approved:
- Processing Time: Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
- Payment Method: Refunds will be issued to your original method of payment.
- Shipping Charges: Please note that shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Notification: Please contact us within 3 days of delivery.
- Documentation: Provide photos/videos of the damaged or incorrect item along with your order number.
- Resolution: We will arrange for a replacement or full refund at no extra cost to you.
Contact Information
For any return or refund-related inquiries:
- Phone: +91 7426833685 / +91 9571164436
- Email: proborz11@gmail.com
