At Farooqui Gems and Designers India sub Brand (Proborz), we are committed to delivering your clothing and jewelry orders swiftly, securely, and with care—no matter where you are in the world. Please review our shipping policy below to understand how we handle international and domestic orders.
Shipping Locations
We proudly ship worldwide. No matter where you are—North America, Europe, Asia, Australia, Africa, or the Middle East—we’ll get your order to your doorstep.
Processing Time
- Order Processing: Orders are typically processed within 7-13 business days.
- Custom Items: Items made to order or customized (e.g., engraved jewelry) may take up to 10-13 business days.
- Orders are not shipped or delivered on weekends or holidays.
Shipping Methods & Delivery Times
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| USA & Canada | 5–10 business days | 2–5 business days |
| Europe | 7–14 business days | 3–6 business days |
| Asia | 7–15 business days | 3–7 business days |
| Australia/NZ | 7–15 business days | 3–7 business days |
| Rest of World | 10–20 business days | 5–10 business days |
Note: These timeframes are estimates and may vary due to customs processing, local postal delays, or other unforeseen factors.
Shipping Fees
- Shipping rates are calculated at checkout based on your location and chosen shipping method.
- Free shipping.
- Customers are responsible for customs duties, VAT, and import taxes, if applicable in their country.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package through our website or the courier’s tracking portal.
Lost or Delayed Packages
While we strive to ensure timely delivery, Farooqui Gems and Designers India Sub Brand (Proborz) is not responsible for:
- Delays due to customs or incorrect shipping addresses.
- Lost or stolen packages after delivery has been confirmed by the carrier.
If your package is significantly delayed or missing, please contact us at Proborz11@gmail.com and we’ll assist you in filing a claim or investigating the issue.
Delivery Issues
If a package is returned due to an incorrect address provided by the customer or failure to collect the package, reshipping fees may apply.
Contact Us
If you have any questions regarding shipping or need help with a specific order, don’t hesitate to contact us:
📧 Email: proborz11@gmail.com
📞 Phone/WhatsApp: +91 9571164436 , +91 7426833685
📍 Website: proborz.com
